Frequently Asked Questions


Yes, this is absolutely fine. If you’d like to do this we ask that you please contact us to complete the transaction so we can waive the shipping fee. 

We’re open Monday to Saturday 10am to 5pm, Saturday 10am to 4pm and Sunday, 10am to 3pm.

If you’d like to view our work or come in to discuss your requirements we’d love to see you at the Gallery –
Craig Parry Photography, Shop 4 / 6 Jonson Street, Byron Bay, NSW, Australia.

We accept the following methods of payment: 

Credit Card
AfterPay (for purchases up to AUS $2,000 dependent on your agreement with Afterpay)

If you prefer to complete your purchase via Direct Debit / Bank Transfer please Contact Us and we will send you an invoice. Please be aware that production will not commence until payment has cleared.

– Matt Boards: Buy three for $150 (normally $60 each, this equates to a $30 savings)

– Greeting Cards: Buy five for $25 (normally $6 each, this equates to a $5 saving)

All of the images you see through our Instagram or in our gallery are available for purchase. They can be created in any size and in any format. If you cannot see the image you’re after here on our website, please Contact Us and we will help you. 


To prevent any storage or environmental damage all of our unframed and framed artworks are custom made – this ensures you are receiving the highest quality product possible. Following are our current production timeframes for each of our framing formats – note these are a guideline only and we will endeavour to get your purchase to you as soon as possible. 

Unframed Artworks: 1 – 5 business days 
Framed Artworks: 3 – 4 weeks  
Acrylic Blocks: 1 – 5 business days based on the item being In Stock 

Should you require your order urgently and would like it sooner than the above timeframes, please contact us for priority options.

Please allow additional time for shipping – this will be dependent upon your location. Note there may be additional delays at busier times of year such as Christmas so please be sure to allow extra time to ensure your purchase arrives with plenty of time. 

Once your order has been placed and payment has been received we will process your details and begin production. We strive to get your purchase into your hands as soon as possible however as all orders are custom produced the typical wait time for an unframed print is five (5) working days plus delivery, and three (3) to four (4) weeks plus delivery for a framed print, acrylic wall mount or acrylic block. If there are any unexpected delays we will notify you. If you are needing your order more urgently please let us know and we’ll do our best to prioritise and fast track your purchase.

Yes – we ship worldwide.

Within Australia we ship all framed and unframed prints, acrylic wall mounts and desk blocks.

For orders outside of Australia, we only ship unframed prints unless special arrangements are made – please contact us if you’d like to explore this option. 

Please note any duties payable on the import of goods to another country outside of Australia is out of our control and are payable by the customer to the local authority or postal service.

The cost of shipping is calculated according to your location, upon check out.You will have the chance to review the cost before finalising your transaction.

Unframed prints are sent in heavy duty cylinders to ensure they are not bent or damaged in transit.

Framed prints and acrylics are professionally packed using bubble wrap and are then securely boxed in custom packaging to avoid any damage.

Once your artwork has been dispatched you will be sent a tracking number so you can monitor delivery. Please note that it is your responsibility to ensure your purchase can be delivered and signed for at the nominated delivery address. Failure of delivery unfortunately incurs a redelivery fee which must be passed on.

If a print is damaged in transit, please Contact Us immediately and we will attend to the issue to provide a quick resolution for you.

As we send our artworks using couriers, we will need you to provide a physical address where someone is available to sign for the package. Unfortunately Post Office boxes will not be accepted. 

Upon completion of production and dispatch of your order you will be provided with tracking details. Should you not be available to accept delivery of the item you must call the carrier to make alternative arrangements. Should you miss the delivery, notification will be left by the courier company requesting you contact them to either collect the item from their depot or arrange redelivery. 

If the item is not collected, any re-sending fees to send it back to the customer once we receive it will need to be charged to the customer as this is out of our control.If the item is lost due to incorrect address, we will endeavour to help track the item, however in some cases service providers may deem the item lost in transit if they are unable to locate it.  Craig Parry Photography cannot be held responsible for lost or stolen mail due to incorrect address, or failing to have someone present to sign for the parcel if and when a parcel may be left unattended, for any reason.


As we custom make each of our orders all purchases are non refundable for change of mind. In the unlikely event that you receive a damaged or faulty item please Contact Us and we will be in touch asap to discuss a replacement with you.


All our artworks are created using metallic pearl photographic paper, a medium which offers exceptional image clarity and brilliant colour reproduction with a high-gloss metallic finish. 

As we print on a delicate fine art paper we request you minimise the handling of all unframed prints by leaving them in their packaging and taking them directly to the framer upon receipt. Prior to dispatch we quality check all artworks and will not be held responsible for any damage caused as a result of mishandling upon receipt. 

Acrylics offer a frameless, edge to edge look whilst delivering enhanced colour and vibrancy to your image.

We aim to please, so if you’d like to discuss alternative printing methods be sure to get in touch – anything is possible and we’re open to a challenge!


Each image is available in the following sizes:

30 cm x 20 cm (with or without a matt board)
60 cm x 40 cm
100 cm x 67 cm
120 cm x 80 cm
170 cm x 113 cm
200 cm x 130 cm

If you wish to have a white border applied to your unframed print please be sure to specify this at Check Out. Note that when adding a border the surface area of the final product will remain the same, with the image itself being slightly reduced to accomodate the addition.

We appreciate that from time to time you may be seeking a piece to fit a very specific wall space. To accomodate this we offer the ability to customise your order so please drop us an email with the details and we will provide you with a personalised quote. 

All our prints in the above sizes (with or without white border) are available for framing. When calculating the finished frame size, just add approximately 4cm to both the height and the width of the print size. 

Acrylic Wall Mounts are made exactly to the following specifications:

60 cm x 40 cm
100 cm x 67 cm
120 cm x 80 cm
170 cm x 113 cm
200 cm x 130 cm (please note that this size is not available to select online – to purchase please Contact Us)

Additional sizes are available in store or upon request so please drop us an email if you would like to discuss alternative sizing and to receive a custom quote.

Acrylic Desk Blocks are available in the following sizes and are 3 cm thick:

15 cm x 10 cm
30 cm x 20 cm

Framing and installation

We are pleased to offer three different framing formats for our artworks – Premium Box Frames, Acrylic Wall Mounts and Acrylic Float Frames.

Being our most popular format, these frames display the artworks slightly set back from the glass – a technique which adds depth to the finished piece.

Available in either Raw or White, other frame colours can be requested at the time of purchase – please simply make a note upon check out and Craig Parry Photography will be in touch to ensure we can fulfil the request.

Framed images are also available either with or without a white border around the print – examples of these can be found on each Product page. We request that you specify your preference upon Check Out however if you fail to do so we will contact you to confirm before production commences.

Framed images will arrive on your door step ready to be hung, ensuring minimal fuss upon installation.

Acrylic Wall Mounts offer a stylish, frameless finish to your chosen artwork. A great alternative to traditional framing, they are robust with the finished product presenting a frameless floating effect. Easy to hang, each acrylic wall mount comes with a sturdy hidden backing frame and bracket that mates to the frame which makes hanging this system simple and secure.

Acrylic Float Frames offer a high end, premium presentation for your artwork. Produced as an Acrylic Wall Mount and then framed in a floating frame, this format offers exceptional and uninterrupted image clarity. The best of both worlds!

Floating Frames are available in Raw or White and Framed images will arrive on your door step ready to be hung, ensuring minimal fuss upon installation.

Our free standing desk blocks are designed to sit on your desk or shelving unit (or anywhere else you can imagine), without affixing them to the wall – making them great to liven up the home or work space.

Premium Box Frame

Wall Mount

Float Frame

Cleaning and care

We print all of our work on high quality, fine art paper meaning it is delicate. It is therefore strongly advised that you leave your print in the tube upon receipt and take it directly to your chosen framer who will know what to do. All of our pieces undergo a thorough quality review prior to dispatch and Craig Parry Photography will not be held responsible for any damage which is caused following receipt of the item. 

Caution should always be exercised when cleaning your framed artworks and acrylic wall mounts. If your artwork is dusty simply use a clean microfibre cloth or feather duster to remove dirt particles. If you are looking to remove finger prints or other dirt once again use a clean microfibre cloth. Never use paper towels as they scratch the surface and be sure not to use glass cleaners that contain ammonia. We recommend you avoid hanging your artwork in direct sunlight.